Rapid Performance Support:
LMS Compatability Issue

Quick Facts

Challenge
A new employee cohort encountered an unexpected browser compatibility issue that prevented access to required LMS content.

My Role
I investigated the issue, tested alternative workflows, coordinated with affected learners, and created an immediate workaround.

Solution
I developed a concise three-step job aid that allowed learners to continue training while the underlying technical issue was addressed.

Result
The job aid was created and validated within approximately two hours and enabled affected learners to resume training with minimal disruption.

What this demonstrates
LMS troubleshooting, learner support, rapid analysis, performance support, technical communication.

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